Items purchased using store credit are FINAL SALE. You will then receive an email confirming the application of the store credit to your account. Once returned merchandise is received, your store credit will be immediately applied to your account. This store credit may only be used by, or with the prior authorization of, said individual. Store credit will be applied to the account of the individual who placed the original order. Please note that merchandise purchased from may NOT be returned to any physical CHARRIOL boutique or retailer, nor can any merchandise purchased in a CHARRIOL Boutique or from a Charriol retailer be returned to our office in Switzerland. Items returned without authorization and void of pre-paid Return Shipping label will not be eligible for refund or the exchange of store credit applicable to the amount of original purchase. Once you have received, printed and affixed the Return Shipping label, you may send your order with internal packaging to:Ĭharriol LTD - FM Swiss Logistics - Via Penate 16 CH-6850 MendrisioĬharriol cannot be responsible for return merchandise prior to our receipt. Please email to obtain a pre-paid Return Shipping label via email. To confirm if an item is final sale or can be returned for refund or store credit please email returns of merchandise purchased on this website require prior authorization. Special order items, custom and personalized pieces, sale items, and items purchased with a promo code are FINAL SALE and may not be returned for any reason. The determination of the product condition and acceptability for return is at our sole discretion. The merchandise must be accompanied with the original internal packaging. Refund or credit will only be given for returned merchandise that is in-stock, unused, undamaged, and received within 14 days of the purchase date. The cost of return shipment to us will be deducted from the refund or credit amount. If for any reason you are not satisfied, we accept return for a refund (to your original payment method) or a store credit. We stand behind the quality of our merchandise. When you have finished adding items to your cart, go to the Shopping Cart page and select the country associated with your billing address, and follow the instructions.Īll inquiries regarding your international order should be directed to RETURN POLICY To place an order for an international shipment, browse our web site and add items to your cart as usual. Middle East and Asia (ex-Philippines) = 35CHFĪbove 464 CHF cart including taxes (around 500 U$D), shipping is free.USA, Canada, Mexico, EU, Switzerland and UK = 25CHF.Our flat delivery fee schedule is as follows: Our average delivery time is less than 7 days from the day your order is confirmed, although personalized bangles generally deliver in 6 weeks. As such, we change a FLAT FEE for delivery which includes duties/customs charges.Īll Charriol orders ship via FedEx or UPS from our headquarters/watch manufacture in Switzerland. International orders are an important part of how we serve our customers around the world. We are not responsible for any loss or damage to the products once they have left our warehouses. Our contract with you ends once the courier service collects the products from us.
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